WABI SABI is committed to protecting your personal information. This privacy policy ensures that your data is protected. Your use of this website constitutes consent to WABI SABI’s Privacy Policy which is to be read in conjunction with WABI SABI’s Terms of Service, Returns Policy, and Shipping Policy.

This page informs you of WABI SABI’s policies regarding the collection, use, and disclosure of personal data when you use this site. If you do not agree to the Privacy Policy, please do not provide us with your personal details or use this site.

If you do not agree with the Privacy Policy, please do not provide us with your personal information or interact with the Site, and/or any of our social media channels. We reserve the right to make changes or updates to the Privacy Policy from time to time.

WABI SABI reserves the right to amend this Privacy Policy at any time.

1.     GENERAL

WABI SABI uses Non-Personal Information for the following general purpose: to customise the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients.

2.     TYPE OF PERSONAL INFORMATION

The personal information we collect and hold about you will depend on how you engage with and what you submit to the website.

The type of personal information WABI SABI may collect and hold about you includes:

(a)   your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;

(b)   date of birth and sex;

(c)   information about the products and services you have purchased, ordered or asked about;

(d)   your credit or debit card details and other bank details;

(e)   information collected if you access the WABI SABI website or any of WABI SABI’s social media sites. WABI SABI may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access a site;

(f)    information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you; and

(g)   if you apply for a position at WABI SABI, details of your employment history, education, professional qualifications and referees you provide during the recruitment process.

3.     COLLECTION OF PERSONAL INFORMATION

WABI SABI will usually collect personal information directly when you provide it to them. This includes when you visit the website; apply or participate in the recruitment process; complete online forms and queries on the website; follow and engage on WABI SABI social media pages; participate in any surveys, promotions and competitions through WABI SABI channels; and through any other Marketing interaction WABI SABI uses at their discretion from time to time.

For the purpose of our Site and this Privacy Policy, WABI SABI and any of its Related Entities are a Data Controller of your personal data. A Data Controller is a natural or legal person who either alone or jointly or in common with other persons, determines the purpose for which and the manner in which any personal information is, or is to be, processed.  WABI SABI may use the services of various Service Providers (or Date Processors) in order to process your data more effectively. A Data Processor (or Service Provider) is a natural or legal person who processes the date on behalf of the Data Controller.

All personal data that we gather is collected through: competitions, promotions or survey entries; social media channels; website interaction; subscription to our newsletter; employment applications; publicly available sources; and other methods as directed by us from time to time. We collect your information when you: visit any of our website (including any application managed by us); apply or participate in the employment process; complete online forms and queries on the Site; follow and engage on our social media pages; participate in any surveys, promotions and competitions through our channels; and through any other Marketing interaction used by us at our discretion from time to time.

Each time you visit our website, our server collects some anonymous information, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address. We may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session etc.

When accessing our Site, certain information submitted by you may be retained by us. Submission of information will be transmitted to us via email, which in turn may be collected by a third-party. In addition, some of your contact details may be stored in a database online. The nature of personal information collected and stored by WABI SABI is dependent on the types of services utilised and the personal information provided by you.

Each time you visit our website, our server collects some anonymous information, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address. We may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session etc.

Personal information which you provide may include, but is not limited to, your full name, contact details, address, telephone and/or mobile number, email address, financial information and other personal information when using our Site. Personal information may be given by you in a variety of circumstances including, but not limited to, circumstances where you request information from WABI SABI or when you make contact with WABI SABI. Further, if you're an existing client, we will be able to view your personal information through our software application and hardware utilised by you as part of your account with us.

All financial information (including PayPal and credit card details) are securely held in accordance with all applicable legislation. We note that all payment information processed is undertaken through the platform of PayPal and by credit card through our Site. Your PayPal or credit card details are only held if you have requested us to take a payment for membership or gifts and are held securely. To view the privacy policy, regarding the collection of your data for payment processing, please view the PayPal privacy policy regarding the storing and processing of your personal data through the following link: https://www.paypal.com/au/webapps/mpp/ua/privacy-full.

4.     USE OF YOUR PERSONAL INFORMATION

Upon providing us with information, we may use this information to contact you via email, phone, SMS or social media so as to provide you with promotional offers. We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. This information will be provided to you by WABI SABI upon you requesting this information from us. The information is requested by you when you tick the opt-in box or by implying to us that you consent to us sending you the information by the method in which you supply us with the information or by the type of request made to us by you.

We use your information for the following reasons: operational purposes; to provide you information on our products, services, events and/or promotions; to keep you informed on any changes to our website, products or services; marketing purposes; processing franchisee and/or employee applications; security purposes; to monitor complaints, feedback and inquiries to resolve disputes. In order to assist us in keeping up to date, we may ask you to update your details so that our communication is tailored to you.

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

WABI SABI reserve the right to use and store information about your location if you give us permission to do so (“Location Data”).  WABI SABI use Location Data to provide features of the Service, to improve and customise the Service. You may choose to enable or disable location services when you use our Service at any time, through your own device settings.

5.     OPT-OUT

We will provide you the opportunity to 'opt-out' of having your personally identifiable information used for receiving promotional offers, when we ask for this information. You may also “opt-out” of receiving our promotional offers by clicking the unsubscribe link or following the instructions included in each communication by us or by contacting us.

You will be notified when your personally identifiable information is collected by any third-party that is not our agent/service provider, so that you can make an informed choice as to whether or not to share your information with that third-party

6.     PURPOSE FOR COLLECTING PERSONAL INFORMATION

WABI SABI collects, holds, uses and discloses your personal information to assist in the carrying out business. This includes:

(a)   to provide WABI SABI products and services to you;

(b)   to provide you with access to the WABI SABI website, including to provide you with content on that site that is relevant to you;

(c)   to provide advertising that might interest you, including information about promotions, competitions and events. Unless you inform WABI SABI that you do not want to receive this information, WABI SABI may provide this advertising to you directly via email or text or when you are using the internet, even if you are not using the WABI SABI website;

(d)   to respond on any questions or complaints you might have and to provide you with any refunds or exchanges;

(e)   to improve WABI SABI products, services, the website and social media sites;

(f)    if you are a contractors or service provider, or an employee of one a contractors or service provider, to engage with you under the relevant agreement;

(g)   if you apply for a position at WABI SABI, to assess your application for employment;

(h)   to enforce WABI SABI rights, including undertaking legal proceedings; and

(i)    to otherwise manage WABI SABI business and to meet legal and regulatory requirements.

7.     DISCLOSURE OF PERSONAL INFORMATION

WABI SABI will not sell your personal information to anyone.

However, for the purposes set out above, WABI SABI may disclose your personal information to:

(a)   WABI SABI related companies;

(b)   WABI SABI’s contractors and service providers on a confidential basis, limited to assisting us in managing business;

(c)   other organisations or people as required by law;

(d)   any person that is a party to an agreement with WABI SABI for the sale of all or part of the business; and

(e)   any other person or organisation that WABI SABI informs you of.

8.     PROTECTING PERSONAL INFORMATION

WABI SABI stores your personal information in electronic form on either WABI SABI’s IT systems or the IT systems of WABI SABI’s contractors or service providers.

If your personal information is collected in paper form, it will be destroyed when it has been recorded in electronic form. Until that occurs it will be kept in a secure location.

Your personal information will be accessible by authorised WABI SABI personnel, contractors and service providors who are required to treat it as confidential and only deal with it in accordance with this privacy policy.

When your personal information is no longer needed, WABI SABI will securely destroy it, unless there is a legal reason why WABI SABI needs to continue it.

9.     COOKIES

Cookies are files with data which may include an anonymous unique identifier which are sent to your browser from a website and stored on your device. WABI SABI may use cookies to identify you as a return user and personalise and improve the site to suit your preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, however if you do not accept cookies, while you may be able to continue access to the WABI SABI website, you may be limited in use of some of the features.

10.  ACCESS TO PERSONAL INFORMATION

You may request to update, delete or access your personal information by contacting our privacy officer. You may be required to verify your identity, or we may require you to provide us with additional information about your request. Should we be permitted by law, we may refuse your request. Should we refuse a request, we will provide you with our reasons for doing so.

In the event you seek to update the personal information being held by us and there is a dispute regarding any of the personal information, we will make a note of the particulars of the dispute on the personal information provided by you to us. In the event that you have created an account with WABI SABI using our Site, you are able to login to your account and view and/or update the personal information provided to us by You.

Should you make a request for us to delete your personal information, please be advised that we may not be obliged to do so or be able to do so, especially in circumstances where your file holds personal information about other customers/clients of WABI SABI.

 WABI SABI reserves its right to charge you a reasonable administrative fee when considering your request.

11.  INFORMATION SHARING AND DISCLOSURE

WABI SABI do not rent, trade, or share Personal Information with third parties except to provide products or services you have requested, or when we have your permission, or under the following circumstances:

-       We use other third parties such as a credit card processing company to bill you for goods sold on our Site, and an email service provider to send out emails on our behalf. When you sign up for our email list, we will share the necessary amount of personally identifiable information as necessary for the third-party to provide that service, including your name, address, credit card information and email address.

-       We provide Non-Personal Information to interested third-parties for the purpose of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality of the Site.

-       To any entity, court or government body where we are obliged under law to disclose such information.

-       To any person or entity which at the time of providing us with the personal information we have disclosed to you that we will provide that information to the named person or entity.

We may also seek to obtain personal or other information from some or all of the above so as to allow us to provide our Services to you. We obtain this personal and other information from third parties under the assumption that you have made that third-party aware of the intended purposes of us collecting, using and disclosing the personal or other information and that the third-party has been made aware of your referral to us of them. It will be your responsibility to ensure that you have made the above disclosure to the relevant third-party.

Keep in mind that any personal information, or comment that you voluntarily disclose on the Site, for example on comment pages, or on the blog forums, become publicly available. Your account name is displayed to other Users when you send and/or post messages through the Site. Please note that any comment or other content you post or send to the Site becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

Even after you cancel your account with us, we will retain your information for as long as we reasonably need it for the purposes outlined in this Privacy Policy.  For example, we may retain your information to prevent fraud, or to maintain systems security. We may also retain your information if required or allowed to by law, regulation or relevant standards and codes of conduct, or to fulfil our contractual obligations to a third party. In certain circumstances, including where we are prevented by technical or systems constraints, we may not be able to remove all of your personal information. 

12.  LINKS TO THIRD PARTY WEBSITES

Although the site may contain links to or from external websites, those websites are not subject to WABI SABI privacy policies. WABI SABI are in no way responsible for the privacy practices of these third-parties and we recommend you make your own enquiries as to their policies. This privacy policy applies only to the information WABI SABI collects on their sites.

13.  SITE VISIT INFORMATION

Visiting our Site requires the collection of general and personal information. The collection of such information may be executed by our third-party contractors which collect information regarding your visit to our Site and includes the pages you accessed, the information downloaded, the date and time of your visit and your server address. Such information is collected for statistical purposes and assists us in keeping up the quality of our Site and its convenience for our users

14.  SERVICE PROVIDERS

WABI SABI may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used by you.

These third parties have access to your personal data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. In any event, WABI SABI do not accept any responsibility or liability if a Service Provider uses your Personal Data for any other purpose.

15.  BEHAVIOURAL REMARKETING

WABI SABI reserves the right to use behavioural remarketing services to advertise on third party Sites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

WABI SABI reserves the right to use Facebook. Facebook is a remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt-out from Facebook's interest-based ads follow these instructions from Facebook:

https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation.

WABI SABI reserves the right to use Instagram. Instagram is a remarketing service provided by Instagram Inc. You can learn more about interest-based advertising from Instagram by visiting this page: https://help.instagram.com/402411646841720. If you have any questions about Instagram’s privacy policy or the service, please find the appropriate support channel in Instagram’s Help Centre at which to contact Instagram.

WABI SABI reserves the right to use TikTok, a social media platform. The TikTok Platform is provided and controlled by TikTok Pte. Ltd. TikTok collect and process information that is uploaded to the TikTok Platform. TikTok also shares uploaded data with third party service providers, such as cloud storage service providers. If you have any questions about how TikTok use your personal data, or any comments or request regarding TikTok’s Privacy Policy then contact TikTok at: https://www.tiktok.com/legal/report/privacy.

11. STORAGE OF INFORMATION

We strive to keep all information secure from unauthorised access by carrying out appropriate electronic and physical checks and with firewalls in place to ensure data is secure. However, complete security is not guaranteed over the internet and privacy cannot be assured in your communications to us. You acknowledge that your information is disclosed at your own risk and may result in unsolicited messages from other parties.

You must take care to ensure you protect your personal information such as: closing your browser when you have finished your session; never disclosing your username and password; and never entering your information on a public computer.

You agree to indemnify and keep us indemnified in the event of a security breach. Please notify us as soon as possible after you become aware of any security breaches.

16.  QUESTIONS OR COMPLAINTS

If you have any questions or complaints about how we collect, store, use and disclose your personal information, please contact WABI SABI customer care team at info@buywabisabi.com.au or write to the following address: 19 Banks Close, Bateau Bay NSW 2261.

WABI SABI will treat any question or complaint they receive from you with confidentiality and will contact you within a reasonable time after receiving the question or complaint. If you have made a complaint, WABI SABI will let you know how they may resolve the issue. WABI SABI aims to resolve all complaints as soon as reasonably practicable and, in any event, within 30 days of receiving the complaint.

If you are not satisfied with WABI SABI’s response, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).

17.  LINKS TO EXTERNAL SITES

We have included links to external Sites for your convenience. WABI SABI is not aware of and is not responsible and/or liable for the content uploaded or the privacy practices of such external Sites. It will be your responsibility to ensure that these Sites comply with the relevant laws and privacy practices prior to your intended use of these Sites. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

18.  CONFIDENTIALITY AND SECURITY

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.

The security of your personal information is important to us.

19.  INTERNATIONAL USERS

If you are accessing the Site from any other region with laws or regulations that govern the collection of personal data or information, its use and disclosure which are different to Australian laws or our privacy policy as incorporated in our Terms and Conditions, then in that event, we wish to advise that by your use of the Site you will be transferring your personal information into Australia and that you consent to such transfer.

Your connection to the Site will be through Australian servers and all personal and general information collected by us will be processed within Australia where WABI SABI servers and internal systems are located.

sole discretion and without prior notice. We will strive to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your account and/or by placing a notice on the Site. If you do not agree with the changes to this privacy policy, you may be able to terminate your account with us.

20.  CONSENT

You consent to us collecting, storing, using and disclosing your personal information in accordance with this Privacy Policy.  If at any time you would like to unsubscribe from receiving emails or SMS, please email us at info@buywabisabi.com.au and we will promptly remove you from all communication.

If you have any queries you can contact using the following details: by email: info@buywabisabi.com.au

21.  CHANGES AND UPDATES TO PRIVACY POLICY

You can review the most up-to-date version of the Privacy Policy at any time on this page.

WABI SABI reserves the right, at their sole discretion, to revise or amend any part of this Privacy Policy by posting them to the website. Any changes will take immediate effect and it is your responsibility to check the website periodically for changes.

22.  EFFECTIVE DATE

This Privacy Policy was last modified in November 2022.